Privacy policy Pedalmondo GmbH

This privacy policy informs you about data processing when you visit this website and take an action suggested on the website (e.g. renting a bike, filling out a contact form).

When we refer to the processing of data in this privacy policy, we mean any handling of your personal data (e.g. collection, storage, administration, use, transmission, disclosure or deletion of your personal data).

We reserve the right to amend this privacy policy from time to time so that it always corresponds to the actual and legal circumstances. Please check the privacy policy regularly when you visit our website.

Please note that we also link to third-party websites from this website. We have no influence on the content and exclude any warranty and liability. The data protection provisions of the respective third parties apply to third-party websites.

Who we are and how you can contact us

Responsible for the data processing described in this privacy policy is:

Pedalmondo GmbH
Landoltstrasse 48
CH-3007 Bern
info@pedalmondo.com
+41 79 531 01 01

What data we process

The following data is collected when you visit our website:

• Browser type and browser version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• IP address
• Date of the server request
• Duration of access
• Country from which access is made
• Name of the access provider

This data is not merged with other data sources.

We also use cookies. Cookies are text files that contain data from visited websites and/or domains and are stored by your browser on your computer, smartphone or similar. They are used to store information about you during or after your visit. On the other hand, they are used to collect statistical data on the use of the website and to be able to analyze it for the purpose of improving the offer. You can influence the use of cookies. Most browsers have an option to restrict or completely prevent the storage of cookies. However, it should be noted that the use of the website may be limited in this case.

We also process the data that you share with us when you contact us or rent a bike. We process both the data that is absolutely necessary for contacting us and for renting a bike, as well as data that you provide to us on a voluntary basis.

Finally, we receive data from publicly accessible sources, authorities or other third parties (e.g. social media, credit card companies, internet analysis services, etc.) to the extent permitted by law.

Why do we process personal data?

We process the data for various purposes. These are as follows:

• Provision of this website;
• Provision and rental of our bicycles and accessories;
• Processing of reservations and bookings, including the dispatch of bicycles and accessories to the agreed pick-up and return locations, as well as booking and reservation confirmations and invoicing;
• For customer correspondence in connection with bookings by telephone, e-mail, text and voice messages;
• Organization and implementation of competitions, prize draws or marketing campaigns, including notification and publication of winners via our communication and advertising channels.
• Anonymized evaluation of current customer and purchasing behaviour when booking on our website;
• Statistical evaluation of customer behavior on the basis of anonymized customer data;
• For the evaluation of processes and their simplification for the continuous improvement of our booking offer;
• Sending individualized and personalized advertising via e-mail, if agreed;
• Use of customer photos sent to us, e.g. during the bike tour, for our website and social media. These photos are used to present our services and provide our customers with a platform to share their experiences. However, we will not use photos of our customers without explicit consent. Therefore, we ask our customers to give us explicit and written consent before using their photos for such purposes;
• Security purposes;
• Compliance with legal and regulatory requirements.

Who do we share your personal data with?

For the purposes mentioned above, we also transmit your data to service providers such as IT providers, payment providers and providers of tools used on this website. We also transmit data to authorities if we have a legal obligation to do so.

For the processing of your bike rental, we pass on your data to the Swiss Federal Railways SBB, depending on your choice of offer. We also pass on your data to Ski+Velo-Center SVC AG, which takes care of the maintenance and service preparation of the bikes for us, as well as the delivery of the bikes to our customers. For the latter point, your first name and surname will be compared with the Pedalmondo order submitted by presenting an ID card.